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Canadian Orientation Abroad (COA) Facilitator

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N.G.O./Social Services
Total Position:
Job Type:
Special Short Term ( First Shift (Day) )
Job Province:
Islamabad Capital Territrory
Job Location:
No Preference
Minimum Education:
Career Level:
Minimum Experience:
3 Years
Apply By:
Mar 22, 2023
Posted On:
Mar 9, 2023
Job Description

Since 1998, in partnership with the Government of Canada, the International Organization for Migration (IOM) has been providing pre-arrival Information and Orientation sessions to refugees approved for resettlement to Canada in over 60 locations worldwide. This flagship programme is Canadian Orientation Abroad (COA).

Under the direct supervision of the COA Coordinator in COA Pakistan; the  overall administrative supervision of the IOM Pakistan office; and the  technical and programmatic support of the COA Global Programme Manager in Geneva, the successful candidate will provide support to the COA Programme by assisting and supporting the delivery of pre-arrival information through a hybrid mix of training modalities: telephonic, virtual and/or in-person orientation and by liaising internally within various COA partners (IOM OPS and IOM MHD) on refugee movements and with other IOM departments on administrative matters. S/he will provide administrative and logistical support on various aspects of COA programme activities in Pakistan.

Responsibilities and Accountabilities:

  • Assist and support the delivery of pre-arrival information through a hybrid mix of training modalities: telephonic, virtual and/or in-person orientation and needs assessment and referrals to youth and adult refugees in Pakistan.
  • Keep abreast of changes in curriculum content of pre-departure orientation, be fully familiar with the content of COA Toolboxes of activities for adults and youth.  This will be accomplished by researching information about resettlement to Canada, through mentoring and coaching, the mastering of various tools and platforms, and becoming an expert facilitator at delivering information sessions specifically designed for refugees.
  • Contribute to the creation of agendas, learning outcomes, and facilitation guides for COA staff and participants.
  • Support the COA Coordinator and Facilitator in the preparation of COA delivery planning and scheduling of sessions whether telephonic, virtual or in-person.
  • Support, in times of training surges, the COA activities in other locations around the world by conducting telephonic, virtual and/or in-person mobile training sessions to different locations in a larger region.
  • Support, in times when the Dari and Pashto language is needed, with the delivery of telephonic, virtual or in-person sessions in other areas of the world.
  • Support and assist COA coordinator and Facilitator in the preparation of narrative reports and in the translation of materials into target languages.
  • Support the coordination of refugee programming activities with the COA Coordinator and Facilitator and team on an on-going basis.
  • Support and assist COA coordinator and Facilitator in maintaining inventory of COA materials and in the distribution of COA materials to clients.
  • Carry out various administrative tasks, including logistics of Travel on Duty (TDY), the organization of meetings and workshops, corresponding with participants, preparation of background documents and presentations.
  • Contribute to development of the COA programme by participating in staff development workshops, exchange programs, attend mandatory and suggested e-learning courses and in-person or virtual Training of Trainers seminars.
  • Perform such other duties as may be assigned.

Required Qualifications and Experience: 


  • University degree in Political or Social Sciences, Education or a related field from an accredited academic institution with three years of relevant professional experience; or
  • High school diploma with five years of relevant professional experience.



  • Experience working with refugees;
  • Experience providing information and orientation to and engaging with refugees is an advantage;
  • Demonstrated ability to work effectively with a variety of stakeholders;
  • Experience in leading interactive training seminars or orientation sessions for youth and adults. 



  • For all applicants, fluency in English and Urdu


  • Fluency in Dari and Pashto is required (oral and written).

IOM provides equal opportunity to all qualified female and male including the physically challenged candidates.

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