Project Assistant, Case Management
Full Time/Permanent ( First Shift (Day) )
Islamabad Capital Territrory
ORGANIZATIONAL CONTEXT AND SCOPE:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Pakistan. RSC Pakistan manages US resettlement activities in Pakistan. RSC Pakistan prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.
Under the overall supervision of the Chief of Mission in Pakistan and the Project Officer, Communications, RSC Pakistan, the direct supervision of the Senior Project Assistant, Communications, RSC Pakistan, and with monitoring and guidance from the Project Focal Point, Communications, RSC Pakistan, the Project Assistant is responsible for undertaking communications activities, with the following duties and responsibilities:
RESPONSIBILITIES AND ACCOUNTABILITIES:
- Undertake case management activities in an assigned area or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling, or pre-departure services.
- Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files and transforming case files into travel packets.
- Undertake refugee form fill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into the State Department managed system that supports arrival and resettlement of refugees through technology (START) and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
- Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in START or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics.
- Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logistical support and assisting with the notification of results to refugee applicants as needed.
- Update START with biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.
- Undertake quality assurance checks of refugee files and case data in START as directed by Case Management team members or supervisors.
- Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or supervisors and team members.
- Undertake duty travel as needed to participate in meetings or training.
- Demonstrate a solid understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial, and unbiased during all interactions with refugee applicants and colleagues.
- Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
- Perform such other duties as may be assigned.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
- Completed secondary education required with four years of working experience.
- Bachelor’s degree in Social Sciences or related field with two years of working experience
- Thorough knowledge of English
- Excellent computer skills - Word, Excel and Internet
- Knowledge of USRAP program implementation and familiarity with IOM's administrative, financial and business rules and practices is desirable
Fluency in English (oral and written).
Knowledge of any local language
IOM provides equal opportunity to all qualified female and male including the physically challenged candidates